Many Lexus customers in the US received a nasty surprise when various computerised systems in their cars stopped working due to a faulty software update, which was sent to the cars via wireless transmission. The bug in the software has rendered the infotainment system unusable by constantly restarting the system's main control screen on its head unit. The parts of the system that were rendered unusable include radio, climate control, in-car entertainment and maps.
However, as well as causing inconvenience, the fault has also created a serious driving hazard, as the screen constantly flickers in the field of view of the driver, causing a distraction.
Unfortunately, the fix for the problem is not as simple to receive yet another update via wireless. Although Toyota, the maker of Lexus, has acknowledged the problem, they said that the only way to correct it is to bring the car into one of its garages. The company has also mentioned that, as far as they know, cars in other parts of the world cannot be affected, as subscription to this particular automated update service is only available in the US.
Some users have claimed that they have found a fix for the problem. Allegedly, disconnecting and reconnecting the battery resets the system to the factory settings. However, other users have stated that this has only provides a temporary fix and the problem returns after a number of hours. However, there is possibility that the problem returns due to the patch being automatically received again.
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Published by Mobile Tech Tracker
Posted on 8 Jun 2016